Terms of Service

What do these terms cover?

These Terms of Service govern your engagement with Elevated Signal, a service of SEAM Holdings LLC DBA Elevated Signal, a California limited liability company. They cover scope of work, payment, intellectual property, limited liability, and dispute resolution under California Civil Code and applicableFTC commercial standards. By engaging us, you agree to these terms.

1. What services do we provide?

Elevated Signal provides business intelligence reports, data analysis, AI integration services, web development, and related consulting services. By engaging our services, you agree to these terms.

2. How is scope of work defined?

Each engagement is defined by the scope agreed upon in writing (email or service agreement). Deliverables, timelines, and pricing are confirmed before work begins. Changes to scope may affect timeline and cost.

3. What are the payment terms?

Payment terms are specified per engagement. Unless otherwise agreed:

• One-time reports: 50% deposit before work begins, 50% on delivery.
• Ongoing services: Billed monthly in advance. Due within 15 days of invoice.
• Late payments may incur a 1.5% monthly fee after 30 days past due.

4. Who owns the intellectual property?

Upon full payment, you own the deliverables created specifically for your engagement (reports, analyses, custom code). We retain ownership of our proprietary tools, methodologies, frameworks, and data infrastructure used to produce those deliverables.

5. What data and sources do we use?

Intelligence reports are compiled from publicly available data, licensed databases, and proprietary analysis. While we take extensive measures to ensure accuracy, intelligence reports represent our best analysis of available data and should not be treated as legal, financial, or investment advice.

6. How is confidentiality protected?

We treat all client information and commissioned deliverables as confidential. We will not share your reports, data, or business information with third parties without your written consent, except as required by law.

7. What are the limitations of liability?

Our services are provided "as is" based on available data at the time of analysis. We are not liable for business decisions made based on our reports. Our total liability for any engagement shall not exceed the fees paid for that specific engagement.

8. What is the refund and cancellation policy?

If we are unable to deliver the agreed-upon scope, we will issue a full refund of any prepayment. Once a deliverable has been provided, refunds are at our discretion. Ongoing service subscriptions may be cancelled with 30 days written notice.

9. What is acceptable use?

You agree not to use our services or deliverables to:

• Harass, stalk, or harm any individual or organization.
• Violate any applicable law, regulation, or third-party rights.
• Resell or redistribute our reports without written permission.

10. What law governs these terms?

These terms are governed by the laws of the State of California, United States. Any disputes shall be resolved in the courts of Los Angeles County, California.

11. How will we notify you of terms changes?

We may update these terms periodically. Continued use of our services after changes constitutes acceptance of the updated terms.

12. How can you contact us about these terms?

Questions about these terms? Contact us at hello@elevatedsignal.com.